Policies

Conditions of Guarantee

All Oz Abstract jewelry are 100% hand-made by standard setting artists, using only the finest materials and techniques available in the industry.

Oz Abstract Tokyo proudly provides a Life Time Guarantee to all pieces purchased on our Online store, or, Tokyo Headshop.

This life time guarantee is valid against all defects in material or craftsmanship.

If you experience any problems due to defect in material, or, craftsmanship with any of the jewelry you purchased from Oz Abstract Tokyo, please contact and inform us of the problem, or, defect as soon as possible.

You will be asked to send back the defected piece to our Tokyo Headquarters for assessment and repair.

(Please advice, the customer is personally responsible to cover the shipping charges of returning the defected piece to our Tokyo headquarters.)
Once the process is done we will ship back your repaired piece to an address of your choice.

(Please advice, In the case of valid guarantee, Oz Abstract Co., Ltd. will cover post repair shipping charges to any location in the world.)

This Guarantee is Not Applicable in the case of the following circumstances:
(As determined by Oz Abstract Co., Ltd. )

  • Natural wear & tear
  • Miss-use
  • Abuse
  • Negligence
  • Unauthorized services preformed
  • Unfortunate accidents

Oz Abstract Tokyo Online Boutique customers are also entitled to take advantage of our wide verity of Post Purchase and Maintenance Services in the case of none valid guarantee due to the reasons mentioned above.

Please refer to our Post Purchase and Maintenance Services page for further details.

Post Purchase Services

Oz Abstract customers can take advantage of our variety of post purchase & maintenance services.

Post purchase & Maintenance Services include the following:

  • Cleaning & polish service.
  • Surface scratch removal service.
    Depending on the item and level of damage charges may apply.
    Depending on the depth of scratches some may not be able to be removed and polished completely.
  • Re-Oxidization service.
  • Matt finishing service.
  • Re-Sizing of ring service.
    Depending on the ring type and requested size charges may apply.
  • Re-Sizing the length of chains.
    Maybe impossible for some chains.
    Although cutting a chain short is doable for most models, it maybe impossible to extend the length of certain designs.
  • Setting & Re-Setting of stones.
    Depending on the stone and service type, charges may apply.
  • For any other services you may require, including custom work, please do not hesitate to contact us at any time.

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  • For all Post purchase & Maintenance Services shipping fees are the responsibility of the customer.
  • Charges may apply for certain services.
    None the less, it is our promise to our clientele to always maintain reasonable and affordable rates for these services and whenever possible supply these services free of charge.
  • Post purchase & Maintenance Services apply only for jewelry and accessories purchased at Oz Abstract Online Boutique or Tokyo head store.

Packaging

Each and every order we send out to you is carefully packaged for full protection and safety.

Every piece of jewelry is beautifully prepared and wrapped using Oz Abstract original packaging which includes:

  • Special anti-tarnish Microfiber pouch
  • Oz Abstract Tokyo V box
  • Oz Abstract Tokyo paper carrying bag

 

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Whether you order a piece for yourself or as a gift to a loved one, receiving a package from Oz Abstract Tokyo is guaranteed to be a pleasure to open.

 

Domestic Shipping Policy

Oz Abstract Tokyo Online Boutique accepts and process orders from any where in Japan.

We provide our customers with door-to-door delivery service using KuroNekoYamato Takkyubin, at a flat rate of ¥500.

It doesn`t matter where you order from or the size and weight of your order, domestic shipping fees are always the same.

All packages are insured for the value of the inclosed order and once shipped usually arrive with in 1 to 2 days.

After processing your order, we will contact you via e-mail to personally inform you that your order has sent. We will also forward you the 12 digit tracking number attached to each and every package.

Using the tracking number you will be able to follow up on the status of your order as it is making its way to you and contact your local KuroNeko Yamato representatives to schedule a delivery at your convenience.

Please use the following link for detailed tracking information of your order: ヤマト運輸
(Simply type in the 12 digit tracking number at the box to your right and click the green button)

You can also contact KuroNeko Yamato by calling the customer service center here: 0120-01-9625

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The status of your order will also be updated in your account with us. Feel free to access your account at any time to view the most recent information regarding your orders.

If you need further assistance please dont hesitate to contact us directly at any time. We are here to help.

International Shipping Policy

Oz Abstract Tokyo Online Boutique accepts and process orders from any country on the planet.

We provide our customers with door-to-door delivery service using EMS (Express Mail Services) at an international FLAT rate of ¥1,500 (approx. USD $20).

It doesn`t matter where you order from or the size and weight of your order, international shipping fees are always the same.

All packages are insured for the value of the inclosed order and usually arrive with in 5 to 7 business days.

After processing your order, we will contact you via e-mail to personally inform you that your order has sent. We will also forward you the 13 digit tracking number attached to each and every package.

Using the tracking number you will be able to follow up on the status of your order as it is making its way to you and contact your local EMS representatives to schedule a delivery at your convenience.

Please use the following link for detailed tracking information of your order:

Express Mail Service (EMS) - Japan Post
(Simply type in the 13 digit tracking number at the box to your right and click GO)

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The status of your order will also be updated in your account with us. Feel free to access your account at any time to view the most recent information regarding your orders.
Be advised that importation laws and regulations differ from one country to another. Import taxes and duties may apply when receiving your order.
Oz Abstract Co., Ltd. is in no way responsible for handling, negotiating, or covering these costs.

If you need further assistance please dont hesitate to contact us directly at any time. We are here to help.

Return Policy

Oz Abstract Co., Ltd. Return policy is very simple.

In order to return an item and claim a full refund, the following conditions must be met:

  • Return claims are only valid within 30 days from the date of delivery.
  • The item must be Unused and in Mint condition.
  • All complimentary items and packaging must accompany the returned item.
  • Only jewelry and accessories purchased at our online boutique or Tokyo head store and comply with all above conditions will be accepted.

To return an item for any reason and claim a full refund, please follow these steps:

  1. Contact Oz Abstract via e-mail, fax, or, Telephone and kindly inform us of your decision to return your item.
  2. Please ship the piece back to our Tokyo headquarters via a registered carrier. ( EMS, FedEx, UPS, TNT, DHL, etc... ) and forward us the tracking number of the parcel.

 

Please do not use standard airmail since Oz Abstract Co., Ltd. will not be responsible in any way for lost, delayed, or damaged parcels.

After receiving your request and the piece is returned to us, we will inspect it carefully to see if the above conditions for return are met.
Assuming all conditions are met, you will be allegeable for a full refund.
We will refund the cost of your purchase ( excluding shipping fees ) to your Paypal account, or, credit card with in 10 days of confirmation.

Terms and Conditions

If you require further information and detail on any of our policies, please contact us at :

Oz Abstract Tokyo Show Room & Gallery
Nakata Bld B1F 3-21-12 Jingumae Shibuya-ku
Tokyo 151-0001 JAPAN

Tel & Fax : +81 (0)3-5770-9849

Contact us by email


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